Who we are
Effective Date: 05 September 2024
Last Updated: 16 June 2025
This Privacy & Cookie Policy explains how Sin Marca Pharmaceuticals (Pvt) Ltd (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information and how we use cookies and similar technologies when you visit or interact with our website www.sinmarcapharma.com (“Website”).
By accessing or using our Website, you agree to the collection and use of your information in accordance with this Policy.
Information We Collect
We may collect the following types of personal and technical information:
Technical data: IP address, browser type, device info, time zone, and browsing behavior (via cookies)
Identity data: Name, business name, license details
Contact data: Phone number, email address, delivery address
Transaction data: Order history, payment status
How We Use Your Information
We use your personal information to:
- Service providers who help operate our systems (e.g., logistics, IT, payment processors)
- Regulatory authorities when legally required (e.g., MCAZ or Ministry of Health)
- Analytics or CRM platforms (e.g., Zoho CRM, SalesIQ) to understand how you interact with our services
All third parties are required to respect the confidentiality and security of your information.
Data Security
We implement appropriate technical and organizational measures to secure your data. These include:
- Encrypted communication (SSL)
- Access control and authentication
- Regular backups and security audits
However, no method of transmission over the internet is 100% secure. While we strive to use best practices, we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your personal data (where legally permitted)
To exercise any of these rights, please contact us at the details provided below.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our Website. They help us improve your experience, understand visitor behavior, and deliver targeted communication.
What Are Cookies?
| Type | Purpose |
|---|---|
| Strictly Necessary | For basic site functionality (e.g., form submissions, login) |
| Performance/Analytics | To analyze site traffic and usage patterns |
| Functionality | To remember your preferences (e.g., location, language) |
| Marketing | To deliver relevant ads and retargeting via trusted partners |
Third-Party Tools
We use services like:
- Zoho SalesIQ (live chat & analytics)
- Google Analytics (usage statistics)
- Facebook Pixel (advertising and retargeting)
These may set third-party cookies as governed by their own policies.
How to Control Cookies
You can:
- Adjust your browser settings to reject cookies
- Delete existing cookies from your device
- Use cookie banners or plugins (where available)
Note: Disabling cookies may impact some functionality of our Website.
Policy Updates
We may update this Policy periodically. All changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.
Policy Updates
If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact:
Sin Marca Pharmaceuticals (Pvt) Ltd
Email: info@sinmarcapharma.com
Phone: +263 77 939 3387
Website: www.sinmarcapharma.com
